Questions
Answers before you ask.
The things clients ask most often, answered plainly. Anything else, just ask.
- How fast can you turn work around?
- Most documents under 3,000 words come back in two working days. Tell us the deadline and we will say yes or no before you commit.
- Do you use machine translation?
- Only where a client asks for it on high volume catalogue work, and always with a linguist editing every segment. For legal, marketing and medical work we quote human translation by default.
- What happens to confidential files?
- Files go only to the linguists assigned to your project, and they never enter a public machine-translation engine. A confidentiality agreement is available on request — ask when you request a quote and we sign one before anything unpublished arrives.
- Can you match our existing terminology?
- Yes. Send a glossary or previous translations and we build a terminology base from them, then keep it updated as your product changes.
- Which languages do you cover?
- Ten: Dutch, English, German, French, Spanish, Italian, Portuguese, Japanese, Chinese and Arabic. We staff these with translators who have worked in the subject rather than claiming a long list we cannot cover.
- How is a quote calculated?
- Word count, subject matter and deadline. The quote is fixed once given, and repeated content is discounted rather than billed twice.